Shipping & Returns

Returns

All items purchased from www.CoachTroy.com other than DVDs may only be returned if they are unopened, in their original condition, and still include all original packaging and merchandise tags. Please note that a 20% restocking fee will be deducted from the refund value. Please also allow 2-3 weeks to receive your refund check.

Unopened DVD's can be returned within 14 days of purchase with a receipt for a $12 restocking fee. Please allow two to three weeks to receive your refund check once we receive the unopened DVD's.

Opened DVD's cannot be returned but may be exchanged for another title within 14 days of purchase with a receipt and a $12 restocking fee plus a return shipping cost of $7 (UPS Ground). Please enclose a check, money order or credit card number in the amount of $19 made payable to Troy Jacobson Multisport, LLC.

We do not deliver product on Saturdays unless the customer specifically requests special Saturday delivery service at which time the customer will incur additional shipping fees. There is no Sunday delivery. Holiday shipments are subject to special holiday hours and may be delayed due to higher than normal shipping volumes experienced by the shipping services we use. We are not responsible for any delays caused by our shipping vendors.

Return product to the following address:

Troy Jacobson Multisport, LLC.
Product Returns
19840 Graystone Rd.
White Hall, MD 21161
Tel: 410-823-7000

Shipping Methods
We offer UPS Ground and Expedited services as well as USPS.

Order Processing We endeavor to ship our products to you as soon as we receive your order. For any given day's order load, our policy is to give priority processing to orders that stipulate expedited shipping services. Normally these orders are processed within one business day of receipt if the order was placed before 12 Noon Eastern Time. Orders that stipulated ground shipment are typically processed within 2 business days if received by 12 Noon Eastern Time.

International Duties and Taxes You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from coun try to country; you should contact your local customs office for further information. Additionally, when ordering from Troy Jacobson Multisport, LLC., you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Risk of Loss All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If you choose to receive your product via first class mail (USPS), there is no way to track these orders and any lost or undelivered product will be your responsibility. We recommend that our customers use a trackable system such as UPS Ground service.

Our Address:
Troy Jacobson Multisport, LLC.
19840 Graystone Rd.
White Hall, MD 21161
Tel: 410-823-7000
Fax: 410-823-5067
info@coachtroy.com